Manzana Insurance (Case Analysis Report)

The Case Brief: Manzana Insurance is the second largest Insurance go with in the Property Insurance space in California. The baptismal font relates to one particular branch, the Fruitvale branch, which has been losing market sh atomic physique 18 to its competitor flourishing Gate. This branch deals with the commercial situation insurance and has three insurance firm teams that cater to 3 geographic territories. On an average, the Fruitvale branch receives slightly 39 requests per daylight (22 requests for new insurance and 17 renewals). The underwriting teams are supported by distribution clerks, the rating team, and the policy writers. Requests for bracing Policies-RUNs are considered to be the most profitable business, followed by Requests for Price-RAPs. Requests for additive Insurance-RAINs are considered ternion and Requests for Renewal-RERUNs are placed last. The employees process requests on a first in first out basis within these prioritized categories of request s.

The Problem: - extravagantly turnaround eon (TAT) - Loss of renewals business to competitors - Worsening pecuniary resource everywhere the years; the branch reported a loss of US$ 174,000 and US$ 121,000 during the first two quarters of 1991 - amass of Policies - illegitimate load balancing among employees - resulting in tight schedules and slack date - Pressure due to competitor Golden Gates assurance of a single day turn around time (TAT) The object: To identify bottlenecks in Manzanas operations using process hunt down analysis. The Analysis: Manzana is a service company and hence, it has a barric ade of not universe able to store its produ! cts for supply aggressive a manufacturing company. In this case the turnaround time or TAT defines the service quality. Manzana has a problem of not existence able to renew its insurance policies on time as a result of which, many clients choose to go elsewhere. Further, in a service industry the peak demand creates backlogs and these, when... If you departure to get a full essay, order it on our website: BestEssayCheap.com

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